Refund Policy

Payments to primeviewra and refunds are handled under the following rules, which form part of our terms. Services are agreed case by case, so nothing is ordered or paid for on primeviewra.no.

Quotations and confirmation of an order

Prices are agreed individually for each job, because the effort involved depends on the work requested. We set out the service and the fee in writing before starting, and the agreement takes effect at the moment you accept our offer. If the scope changes while the work is running, any change to the price is agreed with you first.

Payment terms

Invoices are payable within 14 days of the invoice date unless a different term is agreed in writing, and we accept bank transfer as well as the other methods stated on the invoice. For larger jobs an advance payment or payment in instalments may be agreed and recorded in the quotation. Overdue invoices are followed up with a reminder, after which statutory interest may be charged.

Cancelling or moving an appointment

Orders and appointments can be cancelled or moved free of charge up to 48 hours before the agreed date; a call to +47 69 25 41 36 or a short message to [email protected] is enough. For cancellations at shorter notice, or if nobody is present at the agreed time, we may invoice work already carried out and costs we can no longer avoid, though we would rather agree a new date.

If we cannot keep an appointment

Should we be unable to keep an agreed date, we contact you without delay, explain the reason and propose another appointment at the earliest opportunity. If you prefer not to reschedule, we refund what you have paid for the part of the service that was not provided, in full and without any charge for the cancellation.

Refunds and part-completed work

Refunds are paid to the original payment method within 14 days of the refund being agreed; where that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at [email protected]. We deduct no processing fee. Where a service was carried out as agreed, its fee is not refunded, and for partly completed work we refund what was not provided, less any material or third-party costs agreed with you beforehand.

Complaints and remedies

Complaints about the quality of a service should reach us at [email protected] within 14 days of the work being completed, and can also be raised beforehand by telephone at +47 69 25 41 36. We respond within a few working days and agree with you how the matter is to be put right, by reworking the service or by refunding part of the fee.

Right of withdrawal

Consumers who conclude a contract with us at a distance or away from our business premises may have a statutory right to withdraw from it within the period the law provides. A clear statement sent to [email protected] before that period ends is enough, and work you had already asked us to begin is then settled separately.